Privacy Policy

This Privacy Policy outlines how DoubleDown, licensed under Curacao eGaming, collects, uses, and protects your personal information when you engage with our online casino services in Australia and New Zealand. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with applicable data protection regulations.

Information We Collect

When you register with DoubleDown, we collect personal information necessary for account management and compliance with legal obligations. The types of information we collect include:

• Registration Data: This includes your name, date of birth, address, and contact details.
• Payment Details: We collect information related to your transactions, including credit card details and other payment information necessary for processing deposits and withdrawals.
• Technical Logs: We maintain records of your interactions with our platform, including IP addresses, browser types, and access times. This information helps us improve our services and enhance your experience.
• Cookies: We use cookies to enhance your experience on our website. Cookies are small data files stored on your device that help us recognize you and track your usage patterns.

Purpose of Data Usage

DoubleDown uses the collected data for various purposes, which include:

• Account Management: To create and manage your user account, including processing your registration and ensuring secure access to your account.
• Marketing Communication: To send you promotional materials and updates regarding our services, subject to your consent.
• Anti-Fraud Checks: To monitor and analyze user activities for the prevention of fraudulent activities and to ensure the integrity of our platform.
• AML Compliance: To comply with anti-money laundering regulations, we may need to verify the identity of our users and the source of their funds.
• KYC Procedures: We implement Know Your Customer (KYC) procedures to ensure that we know who our customers are, which helps in preventing illegal activities.

Data Sharing and Disclosure

DoubleDown may share your personal data with third parties under specific circumstances:

• Payment Providers: We share your payment details with third-party payment processors to facilitate transactions.
• Verification Partners: To comply with KYC and AML regulations, your information may be shared with external verification partners for identity checks.
• Regulatory Authorities: We may disclose your data to regulatory authorities as required by law or in response to lawful requests.

User Rights

As a user, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Deletion: You may request the deletion of your personal information, subject to legal obligations that may require us to retain certain data.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact the support team.

Cookie Policy

Cookies are essential for providing our services and improving user experience. DoubleDown uses the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function correctly and cannot be disabled in our systems. They are typically set in response to actions made by you, such as setting your privacy preferences or filling out forms.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data is used to improve our platform’s performance and service offering.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Data Security

DoubleDown employs a variety of security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. We use encryption, firewalls, and secure server technology to safeguard your information.

Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and the purposes for which it was processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting a prominent notice on our website. It is your responsibility to review this Privacy Policy periodically for any updates.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to the support team for assistance.

By using DoubleDown, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.